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Frequently Asked Questions:
Where can I buy TruYu beauty tools from?
On each product page, there are direct links to our Stockists page – this lists the global retailers where you can purchase our products from. Please note: product availability varies per stockist.
Can I purchase TruYu’s beauty tools online?
Please head to our Stockists page, then choose your local region from the list of global retailers. Then, follow the link to retailers with eCommerce capabilities.
Is there international shipping?
As this varies across our global retail partners, you should get in touch with them directly. You should also review their returns policy before purchasing.
How can I return an item?
This is taken care of by your choice of retail partner. We also recommend that you check their returns policy before purchasing.
Where can I find TruYu products in stores?
TruYu beauty tools can be found in stores all over the world.
To avoid disappointment, get in touch with your choice of store ahead of your visit. Alternatively, you can head to our Stockists page to find direct links to our retail partners.
*Please note: product availability varies per stockist.
What if the packaging I receive looks different than what I saw online?
Some retailers may have stock with slightly different product packaging. However, the products themselves are the same high quality beauty tools that are relied on by people all over the world.
Can I recycle your plastic packaging?
We use FSC Mix grade card and PET plastic to make sure our packaging is as recyclable as possible. We recommend checking with your local recycling centre
for further details.
Do you test on animals?
No, we do not test on animals. The majority of our products
are made from steel or plastic. Our brushes are 100% vegan, using synthetic bristles.
How can I connect with TruYu?
You can get in touch with us directly here. Alternatively, follow us on Instagram and Facebook for the latest tips, tutorials and brand news.