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Frequently AskedQuestions

Product Availability

Where can I buy TruYu beauty tools from?

On each product page, there are direct links to our stockists page — this lists the global retailers where you can purchase our products from. Please note: product availability varies per stockist.

Is there international shipping?

As this varies across our global retail partners, you should get in touch with them directly. You should also review their returns policy before purchasing.

Where can I find TruYu products in stores?

TruYu beauty tools can be found in stores all over the world.

To avoid disappointment, get in touch with your choice of store ahead of your visit. Alternatively, you can head to our stockists page to find direct links to our retail partners.

What if the packaging I receive looks different that what I saw online?

Some retailers may have stock with slightly different product packaging. However, the products themselves are the same high quality beauty tools that are relied on by people all over the world.

Can I purchase TruYu’s beauty tools online?

Please head to our stockists page, then choose your local region from the list of global retailers. Then, follow the link to retailers with eComrnerce capabilities.

How can I return an item?

This is taken care of by your choice of retail partner. We also recommend that you check their returns policy before purchasing.

Product Information

Can I recycle your plastic packaging?

We use FSC Mix grade card and PET plastic to make sure our packaging is as recyclable as possible. We recommend checking with your local recycling centre for further details.

Company

Do you test on animals?

No, we do not test on animals. The majority of our products are made from steel or plastic. Our brushes are 100% vegan, using synthetic bristles.

How can I connect with TruYu?

You can get in touch with us directly Alternatively, follow us on Instagram and Facebook for the latest tips, tutorials and brand news.